CONTACT & CUSTOMER CARE
The Orchard House,
Call: 01858 469267
Frequently asked questions
Do you provide international delivery?
Yes we provide delivery to the UK and EU.
What is your returns/exchange policy?
If you are not happy with any purchase from us, simply contact us within 7 days of receipt and request a return. We must receive it back un-used and in it’s original condition within 7 days (please obtain a certificate of posting).
Please do not remove any tags from the garment until you are 100% happy with your purchase. Upon receipt our quality control will inspect prior to refunding the ‘tem price’ (we only refund return postage costs if there is a fault or we have sent you the wrong item).
If an item has been sent out in error by us please contact us to arrange an exchange. If the item is found to be faulty we will ask you to return the order for inspection by quality control. If the item is found to be faulty by quality control replacement items will then be sent to you and a full refund of any incurred postage will be returned to you.
If you require an exchange because you ordered the wrong item (i.e: colour/size) or there is no fault with the item you received you will need to pay the return postage costs and we will send you a Paypal invoice for the postage costs to send the exchange.
We cannot accept returns/exchanges if an item has been washed or worn. Returned items must be in the same physical condition as they were supplied. Items such as underwear must be tried on over other clothing.
What are your delivery options?
There is a standard flat rate delivery charge of £2.50 for orders up to £50